A team of IMD consultants carried out extensive interviews with a cross-section of the Wessex Water IS function and delivery teams to gather information that would help us understand the baseline.
Investigating the root cause
By diving deeper during the discovery phase, we got to the root cause of the systemic problems, rather than simply highlighting challenges on the surface.
Analysing extensive data sets
In addition to the interviews, we established a consolidated data set by reviewing over 100 artefacts to identify common themes, improvements and rationale for recommendations (both inside and outside the project scope).
Taking a long-term view
By continuing to work closely with the client team to cross-examine the impact of our transformation recommendations, we were able to form a long-term strategy.
Continued learning & development
We rolled out a series of accredited project management learning and development initiatives to build awareness and engagement across the business.
People need to be at the heart of change. It’s not always easy to embrace change, and it’s natural to fear the unknown.